Issues

Driver Anywhere does not Take Zip codes with Less than 5 Digits

DriverAnywhere Mobile App

To Be Investigated - Reported by 0 - 8 days ago
Priority: Medium


Unable to Update Logo in Company Information

Reservation and Dispatch System

To Be Investigated - Reported by 2 - 12 days ago
Priority: Medium


Getting PE error when adding trip to Invoice

Reservation and Dispatch System

To Be Investigated - Reported by 0 - 12 days ago
Priority: High


Getting PE error when Creating Alias

Reservation and Dispatch System

To Be Investigated - Reported by 1 - 12 days ago
Priority: High


Logging out of LA after 15 minutes with automatic Dispatch refresh on

Reservation and Dispatch System

Resolved - Reported by 0 - 19 days ago
Priority: High Release Date: 2017/08/31


Reservation manifest - Linked trip info is absent in report sent on email

Reservation and Dispatch System

Resolved - Reported by 0 - 20 days ago
Priority: Low Release Date: 2017/08/30


Cannot Generate Reservation Manifest Report in Excel if Company name contains "&"

Reservation and Dispatch System

Resolved - Reported by 1 - 20 days ago
Priority: Low Release Date: 2017/08/30


Alias filter does not work correctly on Sales Revenue for several Report Types

Reservation and Dispatch System

Resolved - Reported by 0 - 20 days ago
Priority: Medium Release Date: 2017/08/18


Getting error when generating Custom Open Balance report in Excel

Reservation and Dispatch System

Resolved - Reported by 0 - 20 days ago
Priority: Low Release Date: 2017/08/30


Cancellation Confirmation is not being sent when rejecting online reservation

Reservation and Dispatch System

Resolved - Reported by 0 - 26 days ago
Priority: High Release Date: 2017/08/16


Cannot remove Driver from car on on Dispatch>Link Drivers and Cars

Reservation and Dispatch System

Resolved - Reported by 1 - 26 days ago
Priority: High Release Date: 2017/08/23


Getting logged out from Tools screen

Reservation and Dispatch System

To Be Investigated - Reported by 0 - 29 days ago
Priority: Medium


Flight Status field showing incorrect text of "Delayed" or "On-Time" on Dispatch Grid

Reservation and Dispatch System

Resolved - Reported by 2 - about 1 month ago
Priority: Low Release Date: 2017/08/10


Logging system users out of system unexpectedly

Reservation and Dispatch System

Resolved - Reported by 3 - about 1 month ago
Priority: High Release Date: 2017/08/16


Getting Error Occured when submitting Quote from ORES 3.0

Online Reservation System

Resolved - Reported by 0 - about 1 month ago
Priority: High Release Date: 2017/08/17


Unable to Delete Logo from Company Information

Reservation and Dispatch System

To Be Investigated - Reported by 0 - about 1 month ago
Priority: Low


Account Required Field: Phone does not work when creating Account

Reservation and Dispatch System

To Be Investigated - Reported by 0 - about 1 month ago
Priority: Low


DA Net account email will not load to send Invoice in Email/Fax window

Reservation and Dispatch System

To Be Investigated - Reported by 0 - about 2 months ago
Priority: Low


Unable to restrict system users from accessing LA NET

Reservation and Dispatch System

To Be Investigated - Reported by 0 - about 2 months ago
Priority: High


Getting "500 - Internal server error." when Exporting Customers or Email List

Reservation and Dispatch System

Resolved - Reported by 0 - 2 months ago
Priority: High Release Date: 2017/07/10


Getting error about Booking Contact Phone number when accepting LA Net Farm-in from affiliate

Reservation and Dispatch System

Resolved - Reported by 0 - 3 months ago
Priority: High Release Date: 2017/06/26


Cannot edit manually Farm-out reservation on ORES 4.0

Reservation and Dispatch System Online Reservation System

Resolved - Reported by 0 - 3 months ago
Priority: High Release Date: 2017/06/26


Some Filters are not working on Sales Revenue Report

Reservation and Dispatch System

Resolved - Reported by 0 - 4 months ago
Priority: Medium Release Date: 2017/04/05


Driver Image not loading on scheduled email messages

Reservation and Dispatch System

Resolved - Reported by 0 - 4 months ago
Priority: High Release Date: 2017/05/29


Custom Form: Default Routing Block missing POI Notes

Reservation and Dispatch System

To Be Investigated - Reported by 0 - 4 months ago
Priority: Low


Change Column Label in Dispatch Grid to match Res Label Chg Card/Call Ctr# to PO/Client Ref#

Reservation and Dispatch System

Resolved - Reported by 0 - 4 months ago
Priority: Low Release Date: 2017/05/17


Stripe Gateway - Process transaction with currency from invoice instead of system default

Reservation and Dispatch System

Resolved - Reported by 0 - 4 months ago
Priority: High Release Date: 2017/05/17


Booking Contact Hover does not show cell number or fax on Dispatch

Reservation and Dispatch System

Resolved - Reported by 0 - 4 months ago
Priority: Low Release Date: 2017/05/17


Cannot close out invalid Credit Card number or invalid Expiration Date pop-up in Chrome

Reservation and Dispatch System

Resolved - Reported by 0 - 4 months ago
Priority: Low Release Date: 2017/05/11


Sales Revenue Report Excludes the Zip Code when generated in Excel

Reservation and Dispatch System

To Be Investigated - Reported by 0 - 4 months ago
Priority: Low


Issue with Discount rates changing in reservation

Reservation and Dispatch System

Resolved - Reported by 2 - 4 months ago
Priority: High Release Date: 2017/05/08


No Data being pulled when exporting Rides From Ores 4.0 Dashboard

Online Reservation System

To Be Investigated - Reported by 0 - 5 months ago
Priority: Low


Creating an account from reservation page now creates 2 identical accounts

Reservation and Dispatch System

Resolved - Reported by 1 - 5 months ago
Priority: Medium Release Date: 2017/04/26


Inculding Dispatch Notes when Farming-out through LA Net

Reservation and Dispatch System

To Be Investigated - Reported by 0 - 5 months ago
Priority: Low


ORES 4.0 Dashboard - Completed Rides are not showing the Last 3 Rides

Online Reservation System

To Be Investigated - Reported by 1 - 5 months ago
Priority: Low


Airport Pickup Fees (Inside and Curbside) are not calculating on ORES 4.0

Online Reservation System

Resolved - Reported by 0 - 5 months ago
Priority: High Release Date: 2017/04/05


Tag #TRIP_PAYMENTS_ITEMIZED# is displaying HTML code

Reservation and Dispatch System

To Be Investigated - Reported by 4 - 6 months ago
Priority: Low


Airport PU changing flight's arrival time to booker's time zone

Passenger Mobile App

Resolved - Reported by 0 - 6 months ago
Priority: High Release Date: 2017/04/05


Issues with entering Phone Numbers and formatting of phone numbers for certain countries

Reservation and Dispatch System

Resolved - Reported by 1 - 6 months ago
Priority: High Release Date: 2017/04/05


Phone number format on Dispatch Grid

Reservation and Dispatch System

Resolved - Reported by 2 - 6 months ago
Priority: Medium Release Date: 2017/04/05


Sales Revenue Report - Sum Amounts by "Base Charges" or "Grand Total" shows the same amounts

Reservation and Dispatch System

Resolved - Reported by 4 - 6 months ago
Priority: Medium Release Date: 2017/04/05


Issue with validating Credit Card that starts with 4388

Reservation and Dispatch System

To Be Investigated - Reported by 0 - 6 months ago
Priority: Low


Driver Hourly Payroll not working/populating/calculating to pay driver

Reservation and Dispatch System

Resolved - Reported by 1 - 6 months ago
Priority: High Release Date: 2017/03/23


Getting Error when generating Sales Revenue Report - Report Type Driver.

Reservation and Dispatch System

Resolved - Reported by 0 - 6 months ago
Priority: Medium Release Date: 2017/03/16


Automatic sending of payment receipt is not including PDF copy

Reservation and Dispatch System

To Be Investigated - Reported by 2 - 6 months ago
Priority: Low


LA Net Affiliates do not show priority level

Reservation and Dispatch System

Resolved - Reported by 0 - 6 months ago
Priority: Medium Release Date: 2017/02/27


PU Rt State column on Dispatch is sometimes blank on certain trips

Reservation and Dispatch System

To Be Investigated - Reported by 0 - 7 months ago
Priority: Low


SMS notifications for GroundLink trips are not working

Reservation and Dispatch System

Resolved - Reported by 1 - 7 months ago
Priority: Medium Release Date: 2017/03/16


Driver Payroll Report is showing incorrect Total

Reservation and Dispatch System

Resolved - Reported by 1 - 7 months ago
Priority: High Release Date: 2017/03/06


Some trips not showing in Dashboard in ORES 4.0 for an account

Online Reservation System

To Be Investigated - Reported by 1 - 7 months ago
Priority: Medium


Formatting of Addresses for Norway is incorrect

Reservation and Dispatch System

To Be Investigated - Reported by 0 - 7 months ago
Priority: Low


Duplicate Scheduled Reservation Manifests

Reservation and Dispatch System

Resolved - Reported by 0 - 7 months ago
Priority: High Release Date: 2017/02/22


Time is incorrect on Dispatch>GPS tab for "Last Rep:" field

Reservation and Dispatch System

To Be Investigated - Reported by 0 - 7 months ago
Priority: Low


New DANet farm-out is created with Unassigned status

Reservation and Dispatch System

Resolved - Reported by 0 - 8 months ago
Priority: Low Release Date: 2017/02/01


Cannot Modify Notes in LA Net Affiliate Profile

Reservation and Dispatch System

Resolved - Reported by 0 - 8 months ago
Priority: High Release Date: 2017/02/01


Submitting booking to Admin system even though displaying error when submitting on ORES 4.0

Online Reservation System

Resolved - Reported by 0 - 8 months ago
Priority: High Release Date: 2017/02/01


Not showing "Other" menu to show unmapped statuses in DA

DriverAnywhere Mobile App

Resolved - Reported by 0 - 8 months ago
Priority: High Release Date: 2017/01/27


Taking Payment in Driver Anywhere with extra gratuity does not take full payment

DriverAnywhere Mobile App

Resolved - Reported by 0 - 8 months ago
Priority: High Release Date: 2017/01/27


County Lookup not auto populating

Reservation and Dispatch System

To Be Investigated - Reported by 2 - 8 months ago
Priority: High


Alert box for unsettled reservations not appearing

Reservation and Dispatch System

To Be Investigated - Reported by 0 - 8 months ago
Priority: Medium


Payment gateway defaulting to parent company instead of alias default

Reservation and Dispatch System

To Be Investigated - Reported by 0 - 8 months ago
Priority: Medium


Unable to put in 4 digit for CVC code for American Express in Driver Anywhere - iPhone only

DriverAnywhere Mobile App

Resolved - Reported by 0 - 8 months ago
Priority: High Release Date: 2017/01/17


App spins/locks up when selecting Set Status in Map screen of Driver Anywhere - iOS Only

DriverAnywhere Mobile App

Resolved - Reported by 0 - 8 months ago
Priority: Low Release Date: 2017/01/17


Issues with validating phone numbers in Singapore

Reservation and Dispatch System

To Be Investigated - Reported by 2 - 9 months ago
Priority: High


Routing for GroundLink and DA Net trips are disappearing

Reservation and Dispatch System

To Be Investigated - Reported by 0 - 9 months ago
Priority: Low


Not showing trip total or payments in PDF or Printable version on ORES 4.0

Online Reservation System

To Be Investigated - Reported by 1 - 9 months ago
Priority: Low


Affiliate ellipsis/more button on Reservation is not working for some companies

Reservation and Dispatch System

Resolved - Reported by 0 - 9 months ago
Priority: Low Release Date: 2015/09/28


Cannot change/update account on ORES 4 due to password error

Online Reservation System

Resolved - Reported by 0 - 10 months ago
Priority: Low Release Date: 2016/08/10


Passenger e-mail address not listed on driver trip sheet, only when printed

Reservation and Dispatch System

Resolved - Reported by 0 - 10 months ago
Priority: Low Release Date: 2016/12/05


E-mailed invoices are not sorted correctly

Reservation and Dispatch System

Resolved - Reported by 0 - 10 months ago
Priority: Low Release Date: 2016/12/05


Uploaded company Logo does not show on VIP servers

Reservation and Dispatch System

Will Not Be Fixed - Reported by 1 - 10 months ago
Priority: Low


Duplicate payment receipts sent to operator

Reservation and Dispatch System

Resolved - Reported by 0 - 10 months ago
Priority: Low Release Date: 2016/12/01


Miscellaneous fee calculating on wrong Vehicle Type not selected within Criteria


Resolved - Reported by 0 - 10 months ago
Priority: High Release Date: 2016/11/30


Deleted Reservations are changing back to New/Live when Flight Stats updates

Reservation and Dispatch System

Resolved - Reported by 1 - 10 months ago
Priority: High Release Date: 2016/05/16


Issues with validating phone numbers in Mexico

Reservation and Dispatch System Online Reservation System

Resolved - Reported by 3 - 10 months ago
Priority: High Release Date: 2016/11/09


Tag #TRIP_PAYMENTS_ITEMIZED# is displaying HTML code

Reservation and Dispatch System

To Be Investigated - Reported by 1 - 11 months ago
Priority: Low


Time Zone with .5 does not change by 30 minutes

Reservation and Dispatch System

Resolved - Reported by 0 - 11 months ago
Priority: Low Release Date: 2016/10/19


Getting "An error occured" on Farm-out LA Net trips when saving

Reservation and Dispatch System

Resolved - Reported by 0 - 11 months ago
Priority: Low Release Date: 2016/10/19


Problem Encountered error when updating Company Name under Companies Tab in Accounts

Reservation and Dispatch System

Resolved - Reported by 0 - 12 months ago
Priority: High Release Date: 2016/10/05


Pay Agents Viewable when Payables section is Restricted

Reservation and Dispatch System

Resolved - Reported by 0 - 12 months ago
Priority: Low Release Date: 2016/10/05


Australian phone numbers are adding a leading "0"

Reservation and Dispatch System

Resolved - Reported by 0 - 12 months ago
Priority: Low Release Date: 2016/10/05


Sending out 2 notification emails when submitting Quote Request or Reservation from ORES 4.0

Reservation and Dispatch System

Resolved - Reported by 1 - 12 months ago
Priority: Low Release Date: 2016/09/22


Cannot see all Affiliate Requests to Accept/Reject Relationship

Reservation and Dispatch System

Resolved - Reported by 1 - 12 months ago
Priority: High Release Date: 2016/09/22


Cannot Save some fields (PO/Client Ref #, Agent, etc.) on LA Net Farm-out trips

Reservation and Dispatch System

Resolved - Reported by 0 - 12 months ago
Priority: Low Release Date: 2016/09/22


Missing several Vehicle Types from Partner Network>Vehicle Types Mapping

Reservation and Dispatch System

Resolved - Reported by 0 - about 1 year ago
Priority: High Release Date: 2016/09/07


Cannot settle trip unless affiliate has settled trip even though Real-Time Updates are turned off

Reservation and Dispatch System

Resolved - Reported by 1 - about 1 year ago
Priority: High Release Date: 2016/08/30


Farming Out Affiliate cannot change Status from "Offered" state if Real-Time updates are disabled

Reservation and Dispatch System

Resolved - Reported by 1 - about 1 year ago
Priority: High Release Date: 2016/08/25


Farming-out Affiliate cannot Re-Farm out a trip if Farm-in Affiliate Rejects or Cancels the trip

Reservation and Dispatch System

Resolved - Reported by 0 - about 1 year ago
Priority: High Release Date: 2016/08/25


Sending out automatic modified emails to Billing Contact/Passenger when Farm-out trip is updated

Reservation and Dispatch System

Resolved - Reported by 2 - about 1 year ago
Priority: High Release Date: 2016/09/07


Issue with Accepting trip or Accepting Update from GroundLink

Reservation and Dispatch System

Resolved - Reported by 0 - about 1 year ago
Priority: High Release Date: 2016/08/30


Driver Anywhere mapping showing incorrect location for some airports

DriverAnywhere Mobile App

Resolved - Reported by 0 - about 1 year ago
Priority: High Release Date: 2016/07/19


Routing notes do not appear in iPhone DA app

DriverAnywhere Mobile App

Resolved - Reported by 9 - about 1 year ago
Priority: High Release Date: 2016/07/19


Multiple PUs/DOs not showing in iOS Driver Anywhere

DriverAnywhere Mobile App

Resolved - Reported by 3 - about 1 year ago
Priority: High Release Date: 2016/07/19


Not sending modified notification (SMS or Email) for Farm-out Trips

Reservation and Dispatch System

Resolved - Reported by 2 - about 1 year ago
Priority: Low Release Date: 2016/07/19


Getting error when running Sales Revenue Report for some Companies

Reservation and Dispatch System

Resolved - Reported by 5 - about 1 year ago
Priority: Low Release Date: 2016/07/19


Customer signature from Driver Anywhere is too large for trip sheet

Reservation and Dispatch System

To Be Investigated - Reported by 0 - about 1 year ago
Priority: Low


Issue with page control and size buttons in ORES 4 when no rides are present

Online Reservation System

Resolved - Reported by 0 - about 1 year ago
Priority: Low Release Date: 2016/01/01


Logo is not appearing on emails

Reservation and Dispatch System

Resolved - Reported by 9 - about 1 year ago
Priority: Low Release Date: 2016/06/24


Other File Attachments are not being sent with email on forms from Limo Anywhere

Reservation and Dispatch System

Resolved - Reported by 7 - about 1 year ago
Priority: Low Release Date: 2016/06/24


Email Res Manifest not being sent when scheduled

Reservation and Dispatch System

Resolved - Reported by 3 - over 1 year ago
Priority: High Release Date: 2016/06/03


Unable to manually enter Discover cards in Android Driver Anywhere

DriverAnywhere Mobile App

Resolved - Reported by 0 - over 1 year ago
Priority: High Release Date: 2016/05/27


Driver Anywhere crashing when creating New greeting sign in app - Android

DriverAnywhere Mobile App

Resolved - Reported by 3 - over 1 year ago
Priority: High Release Date: 2016/05/27


Account assigned Agent not applied on reservation if Booked through ORES 4.0

Reservation and Dispatch System

Resolved - Reported by 0 - over 1 year ago
Priority: High Release Date: 2016/05/18


Scheduled Email not sending out to Booking Contact on copied/round trips

Reservation and Dispatch System

Resolved - Reported by 2 - over 1 year ago
Priority: High Release Date: 2016/05/18


Upcoming Rides not showing in ORES 4.0 for Booking Contacts on copied/round trips

Reservation and Dispatch System

Resolved - Reported by 3 - over 1 year ago
Priority: High Release Date: 2016/05/18


Airport Departures are not found give 409 error

Online Reservation System

Resolved - Reported by 2 - over 1 year ago
Priority: Low Release Date: 2016/05/18


Create Invoice Uses Wrong Alias

Reservation and Dispatch System

Resolved - Reported by 1 - over 1 year ago
Priority: Low Release Date: 2016/02/24


Payroll deductions are being added instead of deducted on Sales Revenue Report

Reservation and Dispatch System

Resolved - Reported by 0 - over 1 year ago
Priority: Low Release Date: 2016/02/10


Deleted credit cards in the passenger mobile app are still shown on the checkout screen

Passenger Mobile App

Resolved - Reported by 0 - over 1 year ago
Priority: Medium Release Date: 2016/05/04


Times for Status-to-Time Mapping not matching Status timestamp

Reservation and Dispatch System

Resolved - Reported by 1 - over 1 year ago
Priority: High Release Date: 2016/05/05


Drivers switched off-duty after every status update

DriverAnywhere Mobile App

Resolved - Reported by 0 - over 1 year ago
Priority: Low Release Date: 2016/03/28


Issue taking payment from American Express cards in DriverAnywhere (iPhone)

DriverAnywhere Mobile App

Resolved - Reported by 2 - over 1 year ago
Priority: High Release Date: 2016/04/06


Inactive Sources show on Accounts

Reservation and Dispatch System

To Be Investigated - Reported by 1 - over 1 year ago
Priority: Low


FlightStats failing to update flights on the dispatch grid

Reservation and Dispatch System

Resolved - Reported by 1 - over 1 year ago
Priority: High Release Date: 2016/04/20


Car Number is not included in SummitGround Summit Voucher Report

Reservation and Dispatch System

Resolved - Reported by 0 - over 1 year ago
Priority: Low Release Date: 2016/04/20


Customer can see hidden notes when logged into ORES 4

Online Reservation System

Resolved - Reported by 2 - over 1 year ago
Priority: High Release Date: 2016/04/20


Trips with outstanding balances but no payment methods are able to be settled

Reservation and Dispatch System

Resolved - Reported by 0 - over 1 year ago
Priority: High Release Date: 2016/04/06


DA Flight Info for Departures is showing Flight Info for the Arrival at Destination

DriverAnywhere Mobile App

Resolved - Reported by 0 - over 1 year ago
Priority: High Release Date: 2016/03/28


Crashing on Update screen in Driver Anywhere when you hit Save

DriverAnywhere Mobile App

Resolved - Reported by 0 - over 1 year ago
Priority: High Release Date: 2016/03/28


Error on Quote Conversion Link on ORES 4.0

Online Reservation System

Resolved - Reported by 4 - over 1 year ago
Priority: High Release Date: 2016/03/23


Print or PDF of Trip Does Not Show Stops on ORES 4.0

Online Reservation System

To Be Investigated - Reported by 0 - over 1 year ago
Priority: Low


Seaport PU and DO locations are not displayed in Driver Interface

Reservation and Dispatch System

To Be Investigated - Reported by 0 - over 1 year ago
Priority: Low


Issue using the "Log in" button on step 3 of ORES 4

Online Reservation System

Resolved - Reported by 0 - over 1 year ago
Priority: Low Release Date: 2016/02/24


Misspelling in multi-vehicle quotes

Reservation and Dispatch System

To Be Investigated - Reported by 0 - over 1 year ago
Priority: Low


Street number stripped from auto-verified addresses in certain instances

Reservation and Dispatch System

To Be Investigated - Reported by 1 - over 1 year ago
Priority: Low


PR Capture removes original payment type

Reservation and Dispatch System

To Be Investigated - Reported by 0 - over 1 year ago
Priority: Low


"Leave this page" prompt shown when adding "Passenger Only" account

Reservation and Dispatch System

To Be Investigated - Reported by 1 - over 1 year ago
Priority: Low


Slow load times for ORES 4 on mobile devices

Online Reservation System

Resolved - Reported by 1 - over 1 year ago
Priority: Low Release Date: 2016/02/19


Scheduled SMS not working or is working intermittently


Resolved - Reported by 1 - over 1 year ago
Priority: Low Release Date: 2016/02/09


#TRIP_NOTES_MAIN# tag from custom forms ignores reservation settings

Reservation and Dispatch System

Resolved - Reported by 0 - over 1 year ago
Priority: Low Release Date: 2016/03/10


Number of stops does not populate into rate multiplier for all service types

Reservation and Dispatch System

Resolved - Reported by 0 - over 1 year ago
Priority: Low Release Date: 2016/03/10


Status updates from DriverAnywhere are not received on bookings made under an alias

Online Reservation System

Resolved - Reported by 0 - over 1 year ago
Priority: Low Release Date: 2016/03/10


Trips imported via old API ignore document mapping

Reservation and Dispatch System

Will Not Be Fixed - Reported by 0 - over 1 year ago
Priority: Low


There are no issues found